To make a payment with Fintecture (a payment institution regulated by the ACPR and monitored by the Bank of France), you will need to log in to your online banking using your credentials.
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No third party, including Fintecture, has access to your banking credentials and passwords.
To pay with Fintecture, you need to have your online banking access. Here are some indications depending on your bank:
Bank | Identifier format | Where to find it |
Allianz | 4 to 9 digits | Mail to Customer Service. You will receive two separate mails, one with the login and the other with a new secret code. |
Arkea | 8 or 9 characters | Call customer service at +33 969 322 301 |
Banque Populaire | 10 characters: the identifier contains numbers and letters. It must be entered in CAPITAL LETTERS | The ID appears on the statement sent at the time of subscription or on the account statement. If lost, you can fill in the online form to obtain the ID by SMS (if the phone number is indicated on the customer area + provide a password). |
Banque transatlantique |
| Online form to retrieve your ID by SMS or mail. Provide the RIB. |
BNP | 7 to 10 digits | The ID appears at the bottom of the account statements. In case of loss, contact your advisor. |
Boursorama | 8 digits | Online form or by phone to customer service |
BRED Banque Populaire | Numbers and letters in CAPITALS (if not error) | It appears on the BREDConnect contract. If lost, fill in the online form to retrieve the ID (displayed directly on the screen). |
Caisse d'épargne | 10 digits | Appears on the Banque à Distance contract and on the bank statements. Contact the “Direct Ecureuil” call center or its advisor. Will issue the ID after verification of identity. |
CIC | 13-digit series provided by the bank with a 7-digit password | There are two options for resetting the password: — by SMS (to do so, you must have a password matrix provided by the bank) — by mail within 8 days If the client/payer forgets the identifier/login: either by SMS (you don't need the matrix for this request), or by mail within 8 days |
Créatis |
| Appears on account statements. If not, fill out the online form to receive the ID by SMS or mail. |
Crédit Agricole | Corresponds to the account number and contains 11 digits | Online form to recover a new password |
Crédit Coopératif | 8 or 9 digits | Appears on a letter sent by the bank. Contact the branch to retrieve the ID. |
Crédit du Nord |
| ID given by the consultant, confidential code sent by mail. If you lose your ID, contact your advisor or contact technical assistance at +33 1 40 34 00 44 |
Crédit Maritime |
| If you have lost your ID, click on “Forgotten ID” on the bank's website (page “Personal space connection”). Form to fill in online to receive it by SMS. |
Crédit Mutuel | 12 characters | Appears on the various contracts. Online form, provided that you have entered your mobile number in the personal details. Sent by SMS. If not, you can choose to receive it by mail within 8 days. |
Crédit Mutuel Bretagne / SO | 12 characters | Appears on the various contracts. Online form, provided that you have entered your mobile number in the personal details. Sent by SMS. If not, you can decide to receive it by mail within 8 days. |
Floa Bank (ex: Banque Casino) |
| Appears on the account statements or on the bank's emails. If lost, form to fill out online to receive the ID by SMS or mail. |
Fortuneo | 8 digits | Customer code assigned by an advisor when registering for the Remote Banking contract in a branch. When opening an account online, the customer code is sent by mail. It is also indicated on the account statements. |
Hello Bank ! | 8 digits | Customer code assigned by an advisor when registering for the Remote Banking contract in a branch. When opening an account online, the customer code is sent by mail. It is also indicated on the account statements. |
ING | 8 digits | Customer code assigned by an advisor when registering for the Remote Banking contract in a branch. When opening an account online, the customer code is sent by mail. It is also indicated on the account statements. |
La Banque Postale | 8 digits | Customer code assigned by an advisor when registering for the Remote Banking contract in a branch. When opening an account online, the customer code is sent by mail. It is also indicated on the account statements. |
LCL | 10 digits | Appears on account statements. Online form to retrieve the ID directly from your account. |
Max | 8 digits | Customer code assigned by an advisor when registering for the Remote Banking contract in a branch. When opening an account online, the customer code is sent by mail. It is also indicated on the account statements. |
Monabanq | 11 digits | Fill in the online form and choose to receive it by mail or SMS |
Qonto* |
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Revolut | Phone number | Customer code assigned by an advisor when registering for the Remote Banking contract in a branch. When opening an account online, the customer code is sent by mail. It is also indicated on the account statements. |
Société Générale | 8 digits | Customer code assigned by an advisor when registering for the Remote Banking contract in a branch. When opening an account online, the customer code is sent by mail. It is also indicated on the account statements. |
Wise (ex. Transferwise) | Account email | In case of loss of the password, make the request on the login page |
(*): The technical choices made by Qonto have led to the implementation of a specific and secure journey.