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Q&A Virtual Printer
Quentin Guillet avatar
Written by Quentin Guillet
Updated over a month ago

This feature is only available for Enterprise plans and subject to a charge. If you want to have access to this feature, please reach out to our account representative or our support team.

  • What is the Fintecture Printer for?

    The Fintecture printer enables you to send a Request to Pay payment link directly from an invoice. The Fintecture printer will extract all the necessary information from the invoice (amount to pay, reference, contact information) to prepare the Request to Pay. If any information still needs some editing, you can still change them. The Fintecture printer enables you to leverage on all the payment capabilities of Fintecture directly from an invoice without any technical integration.

  • What should I do in case of error?

    The Fintecture Printer should show a prompt with an error message in case of an issue arises. The error message may contain some details under a toggle. Please note that the size limit for a file is 15mb. If the issue persists, contact Fintecture support including the details of the error if available.

  • What are all the input fields about?

    In order to generate a payment link, every field above need to be filled with the appropriate data corresponding to the transaction.

Name of the fields

Description

Sending method

Choose which method should be used to send the payment link. Either by email or SMS

Amount

The total amount to pay

Reference

The reference which will be used as the bank transfer reference

Customer category

Choose if the customer is a company or an individual

Name / Company name

Name of the customer. His first name, last name if it's an individual or company name if it's a company

Email address

Email address of the customer

Phone number

The national prefix (international calling code) and the phone number of the customer.
Important : The prefix is often forgottent in invoices so it's really important to check this entry.

Company registration number

Only if the customer is a company. In France it can be a SIREN, SIRET or VAT number.

  • Why doesn't the virtual printer extract correct information ?

    Printer is getting all the information through the optical character recognition (OCR). Then the printer might not be able to recognise some fields or the field is simply missing in the invoice. This is why it's important to check all the information you put in the invoice and modify or complete it if essary.

  • How do I check the payment status of the request to pay?

    Printer allows only to send a payment link. To follow the payment status, you need to log into the Fintecture dashboard and find the payment to check his last status.

  • How do I cancel the request to pay?

    Printer allows only to send a payment link. To cancel a payment, you need to log into the Fintecture dashboard and find the payment where you'll be able to cancel the payment if this one has not already been processed.


    If you have a question or facing an issue, please reach out to our support team using the button at the bottom right of this page > "Conversations" > "Send us a message".

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