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Where are my payments?
Where are my payments?

Summary of payments

Fintecture avatar
Written by Fintecture
Updated over a week ago

You can find all your payments, payment requests and refunds on the Payments tab of your Fintecture space.

1 – Payment summary

The payment summary table lists all transactions with a certain amount of information. You can use the filters to adapt the view. These filters will be applied to the .csv file if you click on the “Export CSV” button.

1 – Reference

The unique transaction reference allows you to easily find a payment.

In the case of a payment collected on your website via the module (PaybyBank), the format of this reference will follow the FINTECTURE-XXX model (the number sequence corresponds to the order reference on your CMS).

If it is a payment request (RequestToPay), the reference is the one you will have filled in when creating the request.

If you are making a refund, a new line is created on your payment summary with the reference REFUND + refunded payment reference.

2 – Amount

The amount corresponds to the amount of the transaction. In the case of a partial refund, the refunded amount will be displayed in this column.

3 – Name

This is the name of the payer, or the name of the company, entered when the order was placed or when the payment request was created. In the case of a refund, the name entered for the initial payment is also entered in this column.

4 – Type

Here are the different types of payment:

  • PayByBank: payment collected on a website via an e-commerce plugin

  • RequestToPay: payment request generated from your Fintecture space

  • Refund: refund created by you from your Fintecture space

5 – Status

There are 6 different statuses:

Created: applies to all 3 payment types and indicates that the payment is finalised and validated. For a PayByBank or RequestToPay payment, you can process the order as soon as this status is displayed, as it is irrevocable. For a refund, this status confirms that you have successfully created the refund and your customer will receive the funds within 24 hours.

Waiting: Applies to payment requests (RequestToPay) and indicates that the payment is awaiting action from the customer. Once the customer has finalised the transfer, the status will update. Please wait until the status changes to Created before processing the order.

Pending: applies to all 3 types of payment and indicates that the payment is finalised but awaiting validation by the bank. We invite you to wait for the status to change to Created before processing the order. The status is updated within 24 hours (the delay depends on the bank). Note that this status is rarely applied.

Unsuccessful: applies to all 3 payment types and indicates that the payment is refused. You should not process the order and invite your customer to try again.

Cancelled: Applies only to RequestToPay and indicates that the payment has been cancelled by you before the customer has finalised it.

Expired: Only applies to a RequestToPay and where an expiry date was specified when the request was created. This status indicates that the customer has not finalised the payment within the time limit.

6 – Date

This is the date the payment was created (PayByBank), requested (RequestToPay) or refunded (Refund).

2 – Payment details

If you want to find the details of a payment, click on the transaction in question: information on the payment, the customer, the payment session and the shop.

This is where you can retrieve the link or QR code for a pending payment request, or cancel it:

Once a payment created, you can refund it by clicking on the “Refund” button.

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