General
What is Fintecture?

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How does it work?
How Fintecture works
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Who can collect payments with Fintecture?

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Why should I install the instant transfer on my payment page?

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Fintecture back-office
What is the purpose of the Fintecture space?
Fintecture Console
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How to create an account?
Fintecture Console
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What are the features available on the Fintecture area?
Features
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Can I share access to my Fintecture account with a member of my team?
Roles and access
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Where can I manage my notification preferences?

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How can I change my email address?

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How do I change my password?

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Is there differentiated access according to the user's role?
Roles and access
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Can I change the console administrator
Roles and access
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I want to use Fintecture on several websites, do I have to create an account for each website?
Multi-company
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What's the purpose of the “Create a payment” tab?
Generate a Request to pay
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Installation
How to start collecting payments with Fintecture ?
Installation
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I have applied to start using Fintecture. When will I be able to use it?
Account Activation
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How to integrate Fintecture on my Prestashop website?
Prestashop configuration plugin
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How do I integrate Fintecture on my Magento site?
Magento integration
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How do I integrate Fintecture on my WordPress site?
Woocommerce integration
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My website is not on a CMS supported by Fintecture, what can I do?

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How do I integrate Fintecture on my Oasis website?

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How can I make my clients aware of the adoption of Fintecture?
Best practices
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Why customise the shop?

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How to personalise Fintecture emails?

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How to customise the Fintecture payment interface?

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How to test the module before going into production?
Sandbox environment
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Payments
How to pay with Fintecture?
Payment procedure
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What is the payment path for a customer who wishes to pay for their order through Fintecture

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Are there any charges to my customers?

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What are the payment statuses?

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What is the maximum amount my customers can pay with Fintecture?

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Where are my payments?
Summary of payments
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Can a customer cancel a transfer?
Irrevocability of transfers
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Do payers need to create a Fintecture account?

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How quickly do my customers' payments appear in my account?
Deadline for receipt of funds
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How can I change the bank account to which I receive my payments?

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What is the status “Pending”?
Payment status
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What is an unsuccessful payment?
Failure to pay
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Request to Pay
How to generate a payment request?
Send a payment link or QR code
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Can I collect payment off or without a site?

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Can I collect physical payments with Fintecture?

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Can I use the Request to pay feature without installing Fintecture on my site?

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How do I cancel a payment request?

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How to make a payment request with the Fintecture application?

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Are there any additional charges on payment requests?
RequetToPay fees
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What reference should be entered in the form?
Payment reference
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I want to generate my first request to pay but a message tells me that I have to fill in an application or shop, why?
First payment claim – missing application
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How important is the "Application or shop" field?

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Fintecture app
What is the purpose of the Fintecture application?

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Where can I download the Fintecture mobile application?

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Can I use the Fintecture application if my account has not yet been activated?

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How to request a payment with the Fintecture application?

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Who can access the Fintecture mobile application?

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How to find/display the QR code or link of a payment request?

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Refunds
Can I make refunds with Fintecture? How long does it take for my client to receive a refund?

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I want to make a refund but the button does not appear.

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Tarification & Facturation
What information and documents do I need to open an account?
KYC information
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What is KYC?

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What should I do if I detect fraud?
Suspected fraudulent payment
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Why does Fintecture ask me to update my account information?

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How does Fintecture fight fraud?

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