Fintecture Help Center

Merchant

68 articles in this collection
Written by Fintecture and Mathilde Persillon

General

What is Fintecture?

Written by Fintecture
Updated over a week ago

How does it work?

How Fintecture works

Written by Fintecture
Updated over a week ago

Who can collect payments with Fintecture?

Written by Fintecture
Updated over a week ago

Why should I install the instant transfer on my payment page?

Written by Fintecture
Updated over a week ago

Fintecture back-office

What is the purpose of the Fintecture space?

Fintecture Console

Written by Fintecture
Updated over a week ago

How to create an account?

Fintecture Console

Written by Fintecture
Updated over a week ago

What are the features available on the Fintecture area?

Written by Fintecture
Updated over a week ago

Can I share access to my Fintecture account with a member of my team?

Roles and access

Written by Fintecture
Updated over a week ago

Where can I manage my notification preferences?

Written by Fintecture
Updated over a week ago

How can I change my email address?

Written by Fintecture
Updated over a week ago

How do I change my password?

Written by Fintecture
Updated over a week ago

Is there differentiated access according to the user's role?

Roles and access

Written by Fintecture
Updated over a week ago

Can I change the console administrator

Roles and access

Written by Fintecture
Updated over a week ago

I want to use Fintecture on several websites, do I have to create an account for each website?

Written by Fintecture
Updated over a week ago

What's the purpose of the “Create a payment” tab?

Generate a Request to pay

Written by Fintecture
Updated over a week ago

Installation

How to start collecting payments with Fintecture ?

Written by Mathilde Persillon
Updated over a week ago

I have applied to start using Fintecture. When will I be able to use it?

Account Activation

Written by Fintecture
Updated over a week ago

How to integrate Fintecture on my Prestashop website?

Prestashop configuration plugin

Written by Fintecture
Updated over a week ago

How do I integrate Fintecture on my Magento site?

Magento integration

Written by Fintecture
Updated over a week ago

How do I integrate Fintecture on my WordPress site?

Woocommerce integration

Written by Fintecture
Updated over a week ago

My website is not on a CMS supported by Fintecture, what can I do?

Written by Fintecture
Updated over a week ago

How do I integrate Fintecture on my Oasis website?

Written by Fintecture
Updated over a week ago

How can I make my clients aware of the adoption of Fintecture?

Written by Fintecture
Updated over a week ago

Why customise the shop?

Written by Fintecture
Updated over a week ago

How to personalise Fintecture emails?

Written by Fintecture
Updated over a week ago

How to customise the Fintecture payment interface?

Written by Fintecture
Updated over a week ago

How to test the module before going into production?

Sandbox environment

Written by Fintecture
Updated over a week ago

Payments

How to pay with Fintecture?

Payment procedure

Written by Fintecture
Updated over a week ago

What is the payment path for a customer who wishes to pay for their order through Fintecture

Written by Fintecture
Updated over a week ago

Are there any charges to my customers?

Written by Fintecture
Updated over a week ago

What are the payment statuses?

Written by Fintecture
Updated over a week ago

What is the maximum amount my customers can pay with Fintecture?

Written by Fintecture
Updated over a week ago

Where are my payments?

Summary of payments

Written by Fintecture
Updated over a week ago

Can a customer cancel a transfer?

Irrevocability of transfers

Written by Fintecture
Updated over a week ago

Do payers need to create a Fintecture account?

Written by Fintecture
Updated over a week ago

How quickly do my customers' payments appear in my account?

Deadline for receipt of funds

Written by Fintecture
Updated over a week ago

How can I change the bank account to which I receive my payments?

Written by Fintecture
Updated over a week ago

What is the status “Pending”?

Written by Fintecture
Updated over a week ago

What is an unsuccessful payment?

Written by Fintecture
Updated over a week ago

Request to Pay

How to generate a payment request?

Send a payment link or QR code

Written by Fintecture
Updated over a week ago

Can I collect payment off or without a site?

Written by Fintecture
Updated over a week ago

Can I collect physical payments with Fintecture?

Written by Fintecture
Updated over a week ago

Can I use the Request to pay feature without installing Fintecture on my site?

Written by Fintecture
Updated over a week ago

How do I cancel a payment request?

Written by Fintecture
Updated over a week ago

How to make a payment request with the Fintecture application?

Written by Fintecture
Updated over a week ago

Are there any additional charges on payment requests?

RequetToPay fees

Written by Fintecture
Updated over a week ago

What reference should be entered in the form?

Payment reference

Written by Fintecture
Updated over a week ago

I want to generate my first request to pay but a message tells me that I have to fill in an application or shop, why?

First payment claim – missing application

Written by Fintecture
Updated over a week ago

How important is the "Application or shop" field?

Written by Fintecture
Updated over a week ago

Fintecture app

What is the purpose of the Fintecture application?

Written by Fintecture
Updated over a week ago

Where can I download the Fintecture mobile application?

Written by Fintecture
Updated over a week ago

Can I use the Fintecture application if my account has not yet been activated?

Written by Fintecture
Updated over a week ago

How to request a payment with the Fintecture application?

Written by Fintecture
Updated over a week ago

Who can access the Fintecture mobile application?

Written by Fintecture
Updated over a week ago

How to find/display the QR code or link of a payment request?

Written by Fintecture
Updated over a week ago

Refunds

Can I make refunds with Fintecture? How long does it take for my client to receive a refund?

Written by Fintecture
Updated over a week ago

I want to make a refund but the button does not appear.

Written by Fintecture
Updated over a week ago

Tarification & Facturation

What information and documents do I need to open an account?

KYC information

Written by Fintecture
Updated over a week ago

What is KYC?

Written by Fintecture
Updated over a week ago

What should I do if I detect fraud?

Suspected fraudulent payment

Written by Fintecture
Updated over a week ago

Why does Fintecture ask me to update my account information?

Written by Fintecture
Updated over a week ago

How does Fintecture fight fraud?

Written by Fintecture
Updated over a week ago